The staff of the Office of The Central Regional Co-Ordinating Council met to discuss issues and matters pertaining to the development of the Council and Central Region at large.
The meeting was held at the Banquet Hall of Residency, Cape Coast. The meeting began at exactly 2:10pm on Wednesday, 31st January 2024. Present at the meeting were the Hon. Central Regional Minister, Mrs. Justina Marigold Assan, the Regional Economic Planning Officer, Mr. Timothy Tei Oman, the Regional Budget Analyst, Mr. Bless Kwame Darkey, the Director of Internal Audit, Mr. Waxzy Mukaila Balukia and the Deputy Director, Mr. Frank Kwasi Yeboah who stood in for the Regional Co-Ordinating Director, Mr. Michael Owusu Amoako who was out of the office for an official duty.
The Deputy Director, Mr. Frank Kwesi Yeboah introduced the purpose of the meeting to the participants and reiterated that it is more prudent for us to meet as staff of the Office of the Central Regional Co-Ordinating Council to discuss and deliberate on official concerns to help improve productivity.
In her opening remarks, the Hon. Central Regional Minister, Mrs. Marigold Assan admonished staff to report to work on time and deliver their duties as if it is their own business. “If we all put in our best to work, our individual daily productivity will improve immensely”, she added. She continued to remind staff that cleanliness leads to godliness and for that matter we have to improve upon sanitation in the office and its surroundings.
The Head of Human Resource Department, Mr. Moses Nyame took the participants through operationalization of Client Service unit. In his delivery, Mr. Nyame made the participants understand that in as much as we want the Client Service Unit to operate fully, there are 3 types of people who come to the Client Service unit namely, Visitors, People who want to make enquires, and Complainants. “All these people visit the office on different purposes so we should know how to attend to them especially the Client Service Unit Officer”, he added. He counselled staff to always direct visitors to the Client Service Unit for them to pass through due process in the Client Service operational manual.
In his general remarks on staffing issues, the Deputy Director, Mr. Frank Kwasi Yeboah admonished staff about the staff attendance biometric-clock-in-system and informed them about the dos and don’ts of the system. He added that staff should be very circumspect about their leave. “It is for your own good to go on leave”, he said. During his remarks, he took staff through the six Service Delivery Standards of the Local Government Service (LGS) that is Participation, Professionalism, Client Focus, Transparency, Efficiency and Effective use of resources, and Accountability. He said “these are the minimum levels of expected services in terms of quality, time, and cost that the service provider commits to deliver to clients.
There was an open forum for staff to add their concerns, questions, and contributions whereas leaders had time to respond to concerns from staff.
In her closing remarks, the Hon. Regional Minister, Mrs. Marigold Assan assured staff their concerns have been noted by management and in due time they will all be addressed.
Departments and Units in attendance were the Residential Staffers, Administration Officers in the Central Administration, Management Information Unit, Human Resource Department, Records Management Unit, Budget Unit, Accounts Unit, Internal Audit Unit, Kitchen staff, staff from Free SHS Secretariat, Economic Planning Unit, Client service unit, Receptionists, Works Unit, National Service Personels, etc.
