In line with the commitment to improving service delivery and ensuring staff are well-versed in standard procedures.
The Two-day training was held at the Council’s Conference Room. Mr. Fredrick Nyame a Senior Development Planning Officer gave an overview of the Client Service Manual.
Mr. Moses Nyame, Head of Human Resource Department and a facilitator highlighted on Principles of quality client service, handling client complaints effectively and Role of staff in ensuring clients satisfaction. To ensure the smooth continuation of work activities during the training period, all staff, department and unit heads participated. He made mention of L. I 1961 being the L. I that decentralized some departsments to the District Assembly.
Mr. Moses Nyame defined “client” as a person, or group of persons or organization who needs the services of a government institution. He indicated that as a Client Service Officer you do not have to spend more than a minute with a client. Be professional, polite and cordial with the client and be mindful of body language, he added.
The primary objective of the training was to sensitize staff on the principles, practices, and expectations outlined in the Client Service Manual. This initiative was geared towards enhancing client satisfaction, consistency in service delivery, and promoting a professional culture among staff.
The second facilitator, Ms Linda Yaa Kwabia a Director at the Central Regional Coordinating Council (CRCC) used interactive methods, including Q&A sessions, Real-life case scenarios and response strategies. She admonished participants to be more security conscious and help to direct visitors or clients to pass through the Clients Service Unit.
Staff expressed a better understanding of their responsibilities in delivering excellent client service.
The training was successful and met its intended objectives.
It was recommended that similar sessions be held periodically to reinforce best practices and update staff on any changes to the service manual.
Continuous capacity-building is essential in maintaining high standards of public service delivery.